Terms & Conditions

Terms & Conditions

Rates/Prices
Based on your tour package request prices will be quoted.
Payment

Payment for most tours needs to be made when we have confirmed availability. Mode of payment is open for compromise.
CHANGES, CANCELLATIONS AND REFUNDS
Changes more than 48 hours in advance of tour
You may change your tour, subject to availability, up to 48 hours before the start. If changes cannot be accommodated, there will be a full refund.
Changes less than 48 hours in advance of tour
Changes within 48 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund

Cancellations more than 5 days in advance of tour
A full refund (less any non-refundable expenses-such as for a paid services of the package, particularly hotel rooms & Air Tickets) will be given to you if you let us know more than 5 days before the start of the tour.

Cancellations less than 5 days in advance of tour
No refund will be provided if you cancel the tour within 5 days of the start of the tour.

Late arrival by customer
The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded

Cancellations by us
While we always endeavor to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control. If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses.

Compensation will not be payable and no liability assumed by us.

Non-refundable expenses
If you cancel/change a tour, if we have incurred expenses which we can't recoup (such as car hire), then you will have to pay for these expenses

ASSUMPTION OF RISK, COMPLAINTS, DISPUTES
Assumption of risk
You understand and accept that your proposed tour may expose you to inherent dangers including but not limited to physical exertion. These risks may include personal injury, disease, delays of transportation, loss or damage to property, equipment failure, or the activity itself. You acknowledge that alterations to the schedule itinerary or activity may be made as necessitated by weather, group size, road transport, road closures, illness or other factors, you agree to accept the decisions of the tour leader or guide, and you accept that neither we nor the providers of services can be held responsible for expenses or inconvenience incurred as a consequence. You acknowledge that the enjoyment of your tour or holiday is derived in part from travel beyond the safety risks of life at work or at home, and you accept and assume all the risks involved.

Complaints
If you have any complaints while on a tour, you must report it right to Real Ethiopia Travel and Tours, to enable it to be put right. If you feel it is serious, you should also notify us at the time by phone, fax or email. If you remain dissatisfied, you must send us full details of your complaint in writing on your return/preferably before.